when we use it efficiently, reliably and safely.
Natural gas has an odorant (Ethyl Mercaptan) added before being piped for use in houses – so a gas leak can be detected by smell. If there is a smell of gas inside or around your home, there might be a gas leak.
Turn off the gas at the meter and call SGL EMERGENCY NUMBER to have your installation checked.
If your heater/gas based equipment or its flue isn’t working properly, the air in your home may become unsafe, possibly leaving you tired or short of breath. You may develop headaches, dizziness, nausea and weakness.
If you suspect your equipment is causing these symptoms, turn it off and call SGL EMERGENCY NUMBER and authorized equipment service provider.
Eye on The Flame
Check the appearance of radiant gas stove when in operation. A (yellow) visible flame beyond the immediate surface of the tile could mean the appliance is faulty and that carbon monoxide is being emitted, which will make the air unsafe to breathe.
If you suspect your stove may not be operating properly, turn it off and call SGL EMERGENCY NUMBER and authorized equipment service provider.
Flame must be Blue
Pilot lights and main burners should produce a blue flame. Call SGL and an authorized equipment service provider if the flame is yellow or red.
Something is not Smelling Right
Take care while using older gas-fired or poorly serviced appliances. If you smell a different or unusual odour, immediately shut off the appliance and vacate the room.
The odour could indicate the presence of poisonous gases, including carbon monoxide, which make the air unsafe to breathe. Have it checked by SGL and an authorized equipment service provider before using it again.
Service Your Appliances
Ensure all gas appliances are regularly serviced in accordance with the manufacturer's guidelines.
Take Care When Igniting
Before turning on a gas burner, light the match. If the burner won’t light, turn off the gas and wait for the gas smell to clear before trying again. Don’t turn the gas up to full before igniting it.
Keep Flammables Away
Keep clothes, papers or any flammable material away from burners. Ensure any permanent ventilation openings are not blocked. Do not spray aerosols near operating gas appliances. The flammable gas in aerosols can be a fire hazard.
Stick to The One Gas Source
Don’t operate natural gas appliances on any other type of gas. LPG and Natural gas are different. Operating an appliance on the wrong type of gas can be extremely hazardous.
Don’t Force Control Knobs
Never tamper with safety valves or other fittings and do not use excessive force to open or close gas control knobs.
Keep Appliances Clean
Keep your gas stoves clean, avoiding build-up of dirt and burnt food.
Shut Down before You Go
Turn off gas burners when you leave the house or go to sleep or go out of the house.
Take Care with Kids
Always supervise young children near any gas appliance.
Don’t use Outdoor Gas Appliances Indoors
Outdoor appliances such as barbecues and camping equipment shouldn’t be used inside the home or buildings.
Flue less (water) Heaters need Permanent Ventilation
Gas geyser needs ventilations. Check there is adequate ventilation before installing gas geysers/water heaters.